Shipping & Returns

SHIPPING POLICY

*PLEASE NOTE - DUE TO COVID 19 SOME DELAYS ARE TO BE EXPECTED WITH DELIVERY TIMES.

All of our orders are shipped within 2 business days.  You will recieve email notification when your order is shipped.

Average shipping times to most areas are 2-5 business days. 

We use Australia Post for most of our deliveries, from time to time we may use an alternate delivery sevice.  If there is any specific delivery instructions, please make a note at checkout.

If you choose to have your parcel left in a secure location, Supply Merchant will not be liable for any loss that may occur.

If you need your order sooner and live in the Geelong region, free pick-up is available at checkout.

If you select free pick-up, you will be notified when your order is ready.  

Return & Exchange Policy

If there is a fault with or damage to your item, we will happily replace your item with no cost to the purchaser.  We would require email contact within 48hrs of you receiving your order.  We also require a photograph of the damage to your item.

We do not offer refund or exchange for change of mind, but will consider your request at our discretion on a case by case basis.  A return for change of mind, if granted, will be sipped at the cost of the purchaser.